Frequently asked questions

A consent-based family locator app for Android and iOS. Family members join a private Circle by invitation and share live location, place alerts, SOS and more — with every member seeing exactly who sees them.

Install the app from Google Play or the App Store, create a free account and a Circle, then send the invite code to your family. Setup takes about five minutes — the download and setup guide has per-platform screenshots.

Up to 10 members on every plan. Premium+ adds multiple Circles for families with layers — household, grandparents, carpool.

Yes, fully — feature parity across Android 8.0+ and iOS 14+ is an engineering policy. Mixed Circles get identical features in every direction.

Yes — each person installs the app and joins on their own phone, which is the consent model. Child accounts for under-13s are created and administered by a parent.

No. Appearing on a map requires installing the app, accepting an invitation and confirming on your own device. A persistent indicator shows while sharing is active, and there is no covert mode anywhere in the product.

Never — no advertisers, no data brokers, no 'anonymized' resale. Subscriptions are the entire business model, on every plan including free.

TLS encryption in transit, encryption at rest with separately managed keys, need-to-know internal access. The encryption and privacy page explains the machinery in plain language.

Anytime, in one tap, from your own device — and the Circle sees an honest 'Sharing paused' status rather than a fake location.

Yes — a day, a range, or your whole account, self-serve from the app. Deletion removes data from production immediately and from rolling backups within 30 days.

The minimum lawful process requires, with a preference for notifying users where legally permitted. The privacy policy is the governing document.

Typically 5–15 meters outdoors. The app fuses GPS, Wi-Fi and cell signals and displays an honest accuracy ring — wider indoors and downtown — plus a freshness timestamp on every pin.

Roughly 2–5% per day for most users, thanks to motion-aware sampling that sleeps when the phone is still. A Battery Saver mode reduces it further.

The map holds the last known location with a timestamp and a status badge ('Phone off', 'No signal', 'Sharing paused'). Reconnection updates the pin and back-fills the timeline.

Almost always an OS update reverting one of three settings: background location permission, battery optimization, or Background App Refresh. The app detects and flags all three with a fix-it banner.

Yes — anywhere with GPS and a data connection, in 150+ countries. Roaming data use is a few megabytes per day.

Supported kids' smartwatches and cellular GPS tags join the same map on Premium — the device support page lists current models and exactly what each can do.

Live map for one Circle, two saved place alerts, 2 days of history, SOS and silent SOS, family chat, check-ins, battery alerts, find-my-phone, last known location and Elderly Care Mode — free forever, no card.

Unlimited places, 30 days of history with export, the driving bundle (reports, speed alerts, crash detection), scheduled alerts, the digital-wellbeing tools and smartwatch support — $7.99/month or $79/year per family, with a 7-day trial.

Everything in Premium plus 90 days of history, multiple Circles and priority support — $12.99/month or $129/year per family.

Through your phone's app-store subscription settings, effective at period end. Your Circle drops to free and keeps working; nothing is held hostage.

No — per family. One subscription covers the whole Circle, up to 10 members.

No — SOS alerts your Circle with live location, through silent mode, in seconds. In a life-threatening emergency call your local emergency number first; SOS is how your family finds you alongside that.

Always — curfew rules, speed thresholds, place alerts and monitoring features are visible to the person they're about. Transparency is enforced by design, and it's why teens keep the app.

Yes — Elderly Care Mode offers a simplified big-button interface, one-tap SOS, daily check-ins and inactivity alerts on a normal smartphone, free.

Yes — check-ins, chat and the map work symmetrically in every direction. Reassurance flows both ways in a healthy Circle.

Three commitments: a genuinely useful free plan, strict consent-based transparency with no covert anything, and a subscriptions-only business model — your location data is never part of the revenue.

The in-app guide handles setup and troubleshooting with per-OS screenshots; for everything else, the contact page reaches humans who reply within a day.

It's required for the map to work while the app is closed, which is the product. The permission feeds only the Circle sharing you consented to, a persistent indicator shows while it's active, and you can pause or revoke anytime. The download guide explains each platform's permission screens.

Aggressive manufacturer battery managers are the usual culprit — they kill background apps to advertise battery life. Set FamilyTracking to 'Unrestricted' in battery settings; the in-app guide has per-brand steps for the stubborn ones.

Check three things: Background App Refresh is on for FamilyTracking, Low Power Mode isn't permanently enabled (it throttles background work system-wide), and notifications are allowed with banners. The app's fix-it banner diagnoses all three.

Indoor positioning leans on Wi-Fi, which has natural offset. Keep Wi-Fi enabled (even unconnected, it improves positioning), enable Precise Location, and size home geofences generously — 150 meters absorbs the wobble completely.

Install the app on the new phone and sign in: Circles, places, rules and history follow the account, including across an Android-to-iPhone switch. Only the new OS's permission prompts need redoing.